Café Manager Job in Berkshire County

Job Title:  Café Manager

Salary:  $50k - $60k plus benefits (Direct Hire)

Schedule:  8a-5p (flexible by an hour), includes weekends

Position Summary: 

The basic function of the café manager is that of a working manager. The café manager oversees the opening, closing, daily, catering and maintenance procedures. Ensures the efficiency of the staff, sets priorities, controls labor as a percentage to sales, minimizes product loss according to company standards and ensures accurate pricing. Lives, eats, and breathes the Marketplace Customer Services Standard.

Essential Duties and Responsibilities:

Oversees, Opening, Closing, Daily, Catering and maintenance procedures

Developing strategy for creating roles and mentoring, for Team Leaders to gain expertise in specific areas

Assessing and modifying systems for efficiency and communication/training new procedures

Maintains The Marketplace philosophy, principles, and standards

Keeps and effective stream of communication, with the Owners, Team Leaders, and staff with regularly scheduled meetings and records meeting minutes for documentation

Works within the daily operations to improve efficiency, quality, and output, and holds team members responsible for line speed at designated minutes per order per location

Troubleshoots and resolves, problems with facility, equipment, technology, and communicates with Owners

Oversees consistency of product preparation as per recipe; building sequence, portions of ingredients, pressing technique and plating/presentation of both “here” and “to go” items

Oversees staff education of all products offered at The Marketplace

Oversees staff education of our community missions; supporting local, promoting healthy lifestyles, wholesome and fun, as well as supporting local artists and musicians (per location) and verbally promoting this on a regular basis, encouraging employee investment in our missions

Promotes and mentors excellent customer service to staff and oversees customer relations training

Safety and Sanitation

Oversees safety and sanitation training and monitors safety and sanitation procedures

Oversees that all staff are aware of and compliant with the uniform, dress code, hygiene and hair/beard standards of The Marketplace and addresses any issues immediately

Oversees that the Café is always ready for Health Inspection excellence

Oversees that the restroom facilities and outside seating areas are clean and safe to the highest standard

Food Related

Oversees quality, taste, temperature, freshness of food products from all vendors and supervises Kitchen Manager/Line Cook and ordering. Navigates daily specials and supply issues

Oversees presentation of all products, Beverage Case, Pastry Case, Fresh Food Case and retail area

Responsible for overseeing the organization, quantity, cleanliness, and systematic approach of all products both perishable and non-perishable within the operation

Monitors menu effectiveness; item sales, price, margins, adjusting pricing as per Owner’s direction

Human Resources Responsibilities

Maintains employee schedules and manages staffing with regards to sales

Maintains and reports weekly excel docs for forecasting and “actual” labor cost with adjustments for % of goal

Manages any employee conflict adhering to The Marketplace Philosophy and Principles

Manages the hiring and firing of staff members and conducts employee reviews

Maintains and organized/secure system for employee documents and employee issue documents

Navigates employee interactions and disputes and determines proper course of action and referral as per The Marketplace policies

Oversees orientation and training of new employees and Team Leader training in all areas of operation and implements new training as necessary

Hold all staff members accountable for excellent customer service standards

Leads as an exemplary role model for customer-employee interactions

Leads as an exemplary role model for employee-employee interactions

Back Office Responsibilities

Oversees all monetary transfers, deposits, and reconciliation procedures

Monitors all daily back-office transactions: pay outs, discounts, gift certificates, house charges, on a daily basis and addresses abnormalities with responsible staff and communicates them to the Owners

Manages/supervises office procedures and invoice procedure for transfer to Sheffield office

Manages changes and maintains the POS system and updates, troubleshooting when necessary

Oversees accurate ear-end inventory, recording and reporting

Oversees all technology, phone, and Wi-Fi systems, troubleshooting and maintaining as necessary

Marketing

Organizes set up for all Events and present at Events

Creates and develops to promote the brand, exposure, and sales

Maintains/supervises, brand outreach via social media postings

Executes any new marketing plan established by the company

Insures employee knowledge of all aspects of our products, missions, principles, and philosophy

Research and Development

Continuously researches trends, products and lifestyle choices that can potentially increase revenue stream while keeping consistent with all company directives