HR & Membership Manager Job Opening in Pittsfield, MA

Location:  Pittsfield, MA

Position Type:  Direct Hire 

Salary:  $50-52k.

Hours:  32-40 hours/week depending on season after the yearly pay

TEC is recruiting for an HR & Membership Manager at a highly respected local sports club. This person will have HR responsibilities and managing existing and new members and their experience.

JOB DUTIES:

Human Resources Generalist:

Recruiting & Onboarding:

• Plan and execute recruitment strategies
• Screen applicants and conduct preliminary employment interviews with selected candidates 
• Ensure that new employees complete necessary employment forms, maintain employee personnel files and conduct new employee orientation
• Coordinate all employee record-keeping functions in accordance with federal and state requirements and assure compliance with these laws and regulations
• Benchmark the club’s employee recruitment and selection processes with others in the industry and explores new strategies as appropriate 
• Develop forecasts of short- and long-term staffing needs 

Policy and Procedure:

• Assist in the development and implementation of applicable policies and procedures
• Continually review and update the employee handbook and personnel-related policies, maintain club policy manual and ensure website is up to date
• Schedule and conduct club-wide employee safety meetings 
• Maintains OSHA-related logs and reports as required by law 

Management & Benefit Administration:

• Responsible for marketing and social media posts related to hiring and promoting the club 
• Conduct/review wage and benefit surveys & propose employee benefits enhancements to the General Manager
• Coordinate, monitor and suggest improvements for the club’s employee performance appraisal system
• Coordinate the development and publication of employee newsletter
• Process & generate various labor staffing reports 
• Develop and maintain a library of training resources specifically designed for each position & coordinate with each department head
• Manage the club’s group insurance, unemployment and related benefits programs; communicates benefits information to staff 
• Establish employee motivation and retention programs 
• Work with Events Manager and organize employee recognition functions and special events 
• Interact with CEO and department heads regarding personnel issues and investigate employee violations of club policies and recommend correction actions 
• Compile and adhere to departmental budget; takes corrective actions as necessary to help assure that budget goals are met 
• Oversee all work-related injury claims to ensure integrity, ongoing case management and reporting compliance 

Membership Manager

• Act as the liaison between all members and the club
• Maintain the club’s membership database and on-line membership directory 
• Develop and ensure that established procedures for processing prospective members’ applications are consistently followed per the club’s guidelines; assist prospective members in fulfilling application requirements 
• Plan and implement strategies to meet club membership goals 
• Conduct tours for prospective members and establish rapport with new & existing members.
• Conduct orientation program for new members
• Execute prospective member functions proposed by the Membership Committee.
• Manage & develop strategies to increase sales with the membership classifications to ensure member mix is established
• Serve on applicable club committees to assure members’ interests are consistently addressed
• Conduct annual club survey and effectively responds to member comments in accordance with club standards, policies and rules, ideas, feedback and suggestions to continuously improve the services provided to members 
• Survey other clubs for information useful in setting and revising club membership policies 
• Attend events to assist in meeting and greeting members and guests as needed 
• Complete other appropriate assignments and tasks requested by the CEO and management.

Qualifications:

• Bachelors Degree in a related field
• At least 3 years experience in the field of HR and management
• Computer knowledge required
• Ability to attend events if needed