IT Field Service Engineer Job in Berkshire County

IT Field Service Engineer - Level 2

Salary: $55k - $65k, Direct Hire

Schedule: Mon.-Fri., 8a-5p (some weeknight/weekend work may be necessary)

TEC is recruiting for our Client for an experienced IT Field Services Engineer who is passionate about helping organizations thrive in their use of technology and are ready to join a team of high-performing IT professionals.

Qualifications:

• The qualified applicant should have professional experience providing desktop level support services in Microsoft Windows-based network environments. Job duties include problem resolution as well as deploying IT solutions. You will work as part of a team based in Pittsfield Ma. providing both remote and on-site services to clients throughout the northeast.
• The successful candidate should be proficient with Windows desktop operating systems and have experience with Windows Server environments and the Microsoft 365 platform. Knowledge of Google apps, Cisco, and HP solutions are also helpful.
• Candidates should have proven skill levels as demonstrated by certifications which may include: CompTIA A+, CompTIA Network+, MCP etc… Candidates should have a strong desire to advance their technical skills. Applicant must have excellent organizational, customer service and communication skills, be detail oriented and able to function as part of a team.

Responsibilities:

• Provide technical support to clients via phone, remotely and on-site
• Diagnose and efficiently resolve a wide range of technical issues
• Take ownership of issues, seeing them through to closure, and escalating when necessary to next level of support personnel
• Work as part of project teams to deploy technology solutions at client sites
• Track and manage service tickets and accurate record time and service activities
• Accurately track time and document work
• Effectively communicate with clients and peers

Requirements:

• Minimum 3 years experience as a help desk technician or Field Service Technician supporting Windows operating systems and apps
• Experience supporting users in a Microsoft Windows environment
• Ability to diagnose and resolve technical issues efficiently
• Excellent verbal and written communication skills
• Customer-oriented and composed under pressure
• Position is based in our Pittsfield MA offices with some possibility for partial remote work once fully trained
• Job requires regular travel for on-site work and at times requires off-hours or weekend work

Benefits:

• Healthcare and Dental coverage.
• 401k with company matching.
• Flexible spending account.
• Short and long-term disability coverage.
• Flexible paid time off with all major holidays observed.
• Profit sharing.
• Fun and collaborative work environment.
• Fully stocked kitchen with coffee, drinks, and snacks.